Which? Trusted Trader

gallery_large_tt_logoGJP Floor Sanding is a family owned and run company founded on the principles of expertise, customer service, and exquisite care taken to ensure top finishes when restoring your floor. No detail is overlooked, from careful preparation to your satisfaction with the final product or after care help ensuring the longevity of your newly sanded floor. Our industry leading reputation is built on these principles.

Strict Standards

GJP Floor Sanding’s quality and service are unmatched – but don’t just take our word for it, In addition to Checkatrade GJP Floor Sanding has signed up with a second independent business endorsement program which acts as a consumer advocate in a number of industries. Only businesses which qualify to the strict standards of Which? Trusted Traders gain acceptance to their elite group of recommended traders.

Trusted Traders Vetting

Which? Trusted Traders is part of the Which? network of consumer advocate services . The Which? Trusted Traders serves consumers who seek professional endorsement tradesmen with whom they do business. Hiring a Trusted Trader means you’re hiring someone who’s been thoroughly checked out by professionals and found to be reputable, professional, competent, trustworthy and fFinancially solvent.

Membership Requirements

Which? Trusted Traders undergo a thorough assessment to be recognized as part of the network. We were proud to show the assessment team the inner workings of our business so that our hard-earned reputation could be officially recognized with a seal of approval. They took a look at our excellent quality work, of course, but that was only the beginning! The way we do business at GJP Floor Sanding was examined from top to bottom… our business practices, our customer reviews, and even our credit history were placed under the microscope to ensure the highest standards were met, according to the Which? Trusted Traders guidelines.

Annual Requirements

And every year this rigorous process will be repeated to ensure that we maintain our quality service. That means you can be assured that an endorsement from Which? Trusted Traders is current. They even send out an Assessor to our offices each year.

The Code of Conduct

In order to become a Trusted Trader member, we were happy to sign a Code of Conduct…which is right in line with our business philosophy at GJP. What does this entail? For starters, it ensures that our high standard of ethics is applied to every aspect of what we do. It ensures that we are honest, responsible and professional. What exactly does this mean? By signing the Code of Conduct with Which? Trusted Traders, we agree that we shall be…

Honest pricing of our jobs.

Quotes will be clear, detailed and transparent. Customers will know which materials, taxes and other costs are included in the quote.

Ethical with Invoicing.

We supply invoices promptly and allow a 30 day grace period for payment unless otherwise agreed in writing. We provide details on any additional costs that were incurred during the job. We supply our VAT number and make it clear on the invoice whether VAT is included.

Clear Guarantee

If there are conditions to be met by you in order for our guarantee to be valid, we’re completely transparent about it. You’ll know exactly what is covered and what is not.

Diligent Complaints Handling

We will document all customer complaints in writing and maintain them for 2 years. We will handle any complaints within 28 days. We will act on an agreed-upon solution within 8 weeks. If a resolution isn’t forthcoming, we will cooperate with Ombudsman Services, a not for profit dispute resolution organization.

Which? Trusted Trader

GJP Floor Sanding is proud to have achieved endorsement by the Which? Trusted Traders Scheme. We consider this recognition to represent the pinnacle of excellent quality and customer service recognition.

Excellent from start to finish. Job finished as quoted plus a few small potential extras as agreed before work started (with no amends needed to final invoice), work completed faster than quoted, friendly and professional all the way, excellent communication during the work. Very happy with the final result.
Graham Luckhurst
Graham Luckhurst
19:32 25 Jun 18
Have use this company a number of times now for a few of my venues. They have just finished a wonderful job one 3 of them. I will continue to use them in future with no hesitation. Great guys to have along with great rates. I will be continuing to use them in future.
Jamie Hardy
Jamie Hardy
09:20 05 Jan 18
Fantastic quote and fantastic work carried out by GJP. My shop floor has never looked so good. They were quicker than i thought as well. I highly recommend them! Thanks again guys!
Carl Watts
Carl Watts
11:53 18 Dec 17
Such a brilliant job done on my mum's floor. We were hunting high and low for a great price and we found it. The whole bottom of the house looks like New.
Lake Causer
Lake Causer
18:09 03 Jan 18
We choose GJP Flooring after looking at Reviews and after how professional and attentive GJP were when they came to look at our job. GJP were true professionals, our job was completed quickly, my boards where a mess, GJP sorted out the full, with no mess, we now have beautiful polished natural floor boards that don’t squeak, they even went beyond expectations and polished other wood.
Abbul Naveed
Abbul Naveed
08:52 14 Aug 18
Great attentive service. Lovely finish to our floor. Very pleased, with our wooden floors. Great service and deserves a recommendation.
Dax MacPherson
Dax MacPherson
08:58 14 Aug 18
We had all the carpets taken up in the Victorian house we recently moved into. The old wooden floors and stairs were in dire need of a sanding.We have had compliments from everyone who has visited the home, including other tradesmen. We are delighted with the work and would happily recommend GJP Flooring to anyone.
Paul Davies
Paul Davies
08:02 17 Aug 18

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